Knowledge Vortex - Technical Support Intelligence
Products
What is the maximum shutter speed for burst mode?
According to the manual (page 47), the maximum continuous shooting speed is 10 fps at full resolution. In speed priority mode this increases to 20 fps with reduced resolution. 📄 Source: product_manual.pdf
Does it support 4K video at 60fps?
Yes - 4K at 60p is supported in XAVC S-I format (600 Mbps). Note that a CFexpress Type A card is required for 4K 120p recording.
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"Which page was that on?"
Flipping through 500-page PDFs while the customer waits on hold. Every. Single. Time.
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Manual is in German, customer speaks English
Cross-language support is a nightmare without the right tools. You lose time to translation.
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Answering the same question again
New team member, same questions. Without a smart knowledge base, expertise doesn't scale.
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First response takes 20 minutes
Customers expect answers in under 2 minutes. Your current process can't keep up.
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Preparing for a service visit takes too long
Before every on-site visit you dig through manuals to understand the procedure, error codes, and required steps - often the night before, under pressure.
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"Did I pack the right tools?"
Showing up to a job without the right part or tool wastes an entire service trip. Knowing exactly what the procedure requires - before you leave - saves hours.
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Knowledge Vortex - Technical Support Intelligence
Products
📁 Laser Printers
📁 Network Switches
📂 Server Systems
install_guide.pdf
demo_manual.pdf
firmware_notes.pdf
quick_ref.pdf
📁 UPS Devices
📁 Industrial PCs
📄 Document
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📄 demo_manual.pdf
· Server Systems
Any LLM via OpenRouter
JD
Where to find log file?
⚡
The system log files are stored in two locations depending on the log type:

• System event logs: /var/log/system/
• Application logs: /var/log/app/server.log

You can also access logs through the web management interface at System → Diagnostics → Event Log. Logs rotate automatically every 7 days and can be exported as a .zip archive from the same menu.

📄 demo_manual.pdf - page 84
JD
How do I increase the log retention period?
⚡
Log retention can be changed under System → Settings → Log Management. Set the Retention Period field to any value between 1–365 days. Changes take effect immediately - existing logs are not deleted when you extend the period.

📄 demo_manual.pdf - page 86
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Find the exact line. Across every file.

Switch to keyword mode and search across all documents in a folder at once. Every match shows the file, page, and surrounding context - highlighted.

Knowledge Vortex - Technical Support Intelligence
Products
📁 Laser Printers
📂 Server Systems
install_guide.pdf
demo_manual.pdf
firmware_notes.pdf
quick_ref.pdf
📁 UPS Devices
📁 Industrial PCs
📄 Document
🤖 AI Chat
🔍 Search
🔍
fan speed threshold
⚡ Keyword
🧠 Semantic
Found 7 matches across 3 files in Server Systems
📄 demo_manual.pdf
Page 112
The system will trigger a warning alert when the fan speed drops below the minimum threshold of 800 RPM. Check the Fan Control settings under System → Hardware → Cooling to adjust alert limits.
📄 demo_manual.pdf
Page 118
Redundant fan failure: if a secondary fan falls below the threshold, the primary fan automatically ramps to 100% speed to compensate. Event is logged to /var/log/hardware/fan.log.
📄 firmware_notes.pdf
Page 8
Firmware v3.2.1 - Updated fan speed control algorithm. Default warning threshold changed from 600 RPM to 800 RPM. Existing installations will retain previous values after upgrade.
📄 install_guide.pdf
Page 23
During initial setup, configure the fan speed threshold values appropriate for your rack environment. Higher ambient temperatures may require lower thresholds to trigger earlier alerts.
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What you get

Everything a support engineer needs

Drop in your product PDFs. Ask anything. Get cited, accurate answers - instantly.

AI Document Assistant
Ask natural language questions about any product. The AI searches your uploaded manuals, datasheets, and service guides - and cites the exact page it found the answer on. Choose any model - Gemini, GPT-4o, Claude, Llama and more via OpenRouter.
✨ Any LLM via OpenRouter
Semantic Search
Finds answers by meaning, not just keywords. Ask "won't charge" and it finds "power supply failure" in the manual. Toggle between fast keyword search and deep semantic search.
⚡ Keyword + Semantic modes
50+ Language Support
Your Czech manual, your English question - it just works. Multilingual vector embeddings understand cross-language queries without any translation step.
🌍 Ask in any language
Neural Voice Readback
Select any text to hear it read aloud. Use ElevenLabs neural voices for natural speech, or enable auto-read so every AI response is spoken automatically - hands-free support.
🎙 ElevenLabs integration
Smart Product Folders
Organise all your documents by product. Upload PDFs, images, and Word files. Build semantic indexes per product so each folder becomes its own expert knowledge base.
📁 Multi-product ready
Export Support Reports
After resolving an issue, generate a polished PDF support report in one click - with your name, the customer, the product, and the resolution steps. Ready to send or archive.
📄 One-click PDF export
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Coming in the Pro plan
Customer-facing Knowledge Vortex
Run a parallel Knowledge Vortex instance for your customers - with their own accounts, their own product data, and their own knowledge base. Customers self-serve answers from your documentation 24/7, in their language, without contacting support at all.
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Setup in minutes

Three steps to expert-level answers

1
Upload your documents
Create a product folder and drop in your PDFs - manuals, datasheets, service guides, firmware notes. Any number of files.
2
Build the knowledge index
One click builds a multilingual semantic index of all your documents. Takes about 30 seconds. Works in 50+ languages automatically.
3
Ask anything
Start asking questions in plain language. Get cited answers instantly. Your AI knows exactly where in the document it found the answer.
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Internal
€80
per month  ·  unlimited team members
Your internal support team gets instant AI-powered answers from your product documentation. No seat limits - the whole department in one workspace.
  • Unlimited user accounts
  • Unlimited product folders
  • AI assistant - any LLM via OpenRouter
  • Keyword + semantic search
  • 50+ language support
  • Neural voice readback (ElevenLabs)
  • PDF export for support reports
  • Email support
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Internal + Customer Portal
€180
per month  ·  two instances
Everything in Internal, plus a separate customer-facing Knowledge Vortex instance - branded for your customers, with their own data, accounts and product knowledge base.
  • Full Internal instance (your team)
  • Separate customer-facing instance
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  • Independent branding per instance
  • AI assistant - any LLM via OpenRouter
  • Keyword + semantic search
  • 50+ language support
  • Priority support + onboarding call
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